Quality Systems are made up of Standard Operating Procedures (SOPs) and policies, but there
is more to the picture than just the individual documents. A
well-organized quality system also defines the relationships between
procedures. In any organization, almost every process is dependent or
has an impact on another. While each SOP may define a select set of
task, the more important concept is to make sure all the task are
integrated so there are few chances for overlaps or redundancies. This
reduces the chance of errors being made. Keeping a focus on systems
integration improves the efficiency of the whole organization.
Prevention Rather Than Reaction
Following SOPs
and maintaining a Quality System prevents problems and mistakes. Prevention is more
economical than reacting after a problem occurs. SOPs provide
guidelines and process for employees to follow to reduce the possibility
of human error if the processes are properly defined. Well written
SOPs reduce organizational dependence upon individual and institutional
knowledge.
Financial success is a way of measuring the results of
improving quality. As improvements are made to processes, the Standard Operating Procedures are updated and employees can implement the
new processes in tandem. Less waste and greater productivity are the
consequence which leads to greater profits. Quality improvements also
increases product reliability. Your customers know what to expect from your
business each time.